While we hope you never become
dissatisfied with any purchase of our "Real Angus Steaks, Roasts, Burgers or
other Premium Meat Products" or any of our "Grilling Accessories", if
by chance you do, you can rest assured
that our "Absolutely, Positively, 100% Money Back Guarantee" ensures that if you
are unhappy with any purchase of our "Real Angus Steaks, Roasts, Burgers or
other Premium Meat Products" or our "Grilling Accessories", for what ever
reason, you will receive a full refund for the full amount of your purchase.
Period. End of story.
Sorry but shipping charges are not
refundable. Only the price that you paid for any of our "Real Angus Steaks, Roasts, Burgers or
other Premium Meat Products" including our "Grilling Accessories"
is
refundable.
Now in lieu of a refund you may
elect for us to replace your purchase with the same or a equal "Real Angus Steaks, Roasts, Burgers or
other Premium Meat Products" or our "Grilling Accessories" of equal price. However you will be responsible for the cost
of shipping you the replacement "Real Angus Steaks, Roasts, Burgers or
other Premium Meat Products" or "Grilling Accessories",
as well as, the cost of shipping back to us the "Grilling Accessories"
that you want replaced or traded for a different item, unless the item was
damaged during shipment.
Click
Here for specific
information where your order was damaged that was caused by the shipper or
where you may have received the wrong products.
Because we want you to be able to order our Black Angus Steaks, Roasts & Burgers
with complete confidence we offer this unconditional guarantee. If you have any
problem, what-so-ever, with an order, please call Customer Service, toll free,
at 1-800-804-9868 or you can send us an email 24 hours per day - 7 days per week
to
CustomerService. Please include as much information as
possible about your problem so that we can help you as fast as we can.
Our Customer Service Department hours are from 6:00 AM to 6:00 PM, Monday
through Friday, EST, and
Saturdays from 7:00 AM to 1:00 PM EST, with the exception for major US
recognized holidays.